We will normally send your order same or next working day via Royal Mail 1st class post or equivalent service free of charge. If your order contains Lithium Batteries we will send via Courier for a small additional charge which will be shown at checkout. Orders containing Lithium Batteries may take 3 to 5 working days to be delivered.
Should there be a delay in shipping your order, we will contact you and advise expected dispatch time. We will inform you when we dispatch your order to you. Please notify us within 10 days of dispatch notification if your item has not been received.
From the 14th of January 2013, The Civil Aviation Authority and the Department of Transport have agreed new rules for Royal Mail and have prohibited Lithium batteries being sent through their postal network. This means all sales of Lithium batteries will have to be delivered using our courier. The product groups affected include; Lithium coin cells, standard Lithium batteries AA, AAA and 9V, photo Lithium batteries. Any seller posting through the Royal Mail network runs the risk of the items being Seized without compensation. Ensure you buy from sellers complying with the new regulations to guarantee delivery of your lithium batteries.
All items are subject to availability. We offer delivery service to the United Kingdom only through our website. Should any orders be placed from outside the United Kingdom, your order will be cancelled and any monies paid refunded. If you wish to purchase our products from outside the United Kingdom Please email us
If you feel you need to return or exchange an item based upon the guidelines below, we will gladly accommodate you. You may return your purchases with the original receipt and original packaging within fourteen (14) calendar days of the date of dispatch. If the item is returned unopened, in the original box, we will exchange it or offer a credit note to the value minus shipping charges. It is your right to cancel your order within 7 working days of receipt of the goods by notifying us of your intentions. Please contact us.
If you wish to return an item, please contact us on 0121 288 0822 or email us.
Once we receive your return you will be refunded with the price of the item minus postage within 2 working days of receipt. Postage for returns to be paid for by the customer.
Faulty Goods Returns
When we receive your return it will be tested to check the fault. If it is found to be faulty the product will either be replaced or refunded at our discretion and your postage refunded.
Waste Battery Regulations
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. It is not advisable to post waste batteries so if you would like to return them in person please contact us on 0121 288 0822 to arrange this. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Recycle your old electricals with us!
We’re pleased to offer our customers free recycling on all household electrical items.
Unwanted electrical equipment is the UKs fastest growing type of waste, and
sending it to landfill causes lead and other toxins can leak out and cause soil
and water contamination, harming wildlife and human health.
Fortunately, many electrical items can now be repaired or recycled.
That’s why we’re offering free recycling on a like-for-like basis – so when you
buy a new item from us, we will make sure your old model is taken care of.
If you’re not sure whether your electrical item can be recycled, have a look
for the crossed-out wheelie bin symbol on the packaging, or on the item itself.
If the symbol appears on the replacement item, this is also an indication that
the old model should be recycled.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals.
In the UK, that means retailers like us must offer all customers buying new equipment free take-back for their old electricals.
Find out more
For more information on recycling electricals go to www.recyclenow.com